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  • This location (Fashion Show Mall) is by far the worst of them all. If there would be an option to review it as a zero, I totally would. I called this location first to ask the holiday hours and which parking garage to park at nearest to this store. Whomever I spoke with kept getting irritated with my questions and when I was ready to hang up to say thank you, she hung up on me before I can even say thank you. So I called back and asked her why she hung up on me? She states she was really busy. I asked to speak with a manger and she kept me on hold for 10 mins and finally I hung up. Went into the store and asked for a manager to complain about the worker I spoke with 10 mins before I got there. She said she couldn't know whom it was since I didn't ask for a name. Then the manager went on to help others and just said I'm sorry. At this point I was aggravated because that lady on the phone got away with speaking to a customer the way she did to me. On top of that, there were plenty of workers not doing anything and just standing there and not asking me for help, so I just picked up the things I needed 3 of them were there which was the Kat Von D contour palette, Givenchy pressed powder and Givenchy Blush. They were out of the ABH liquid lipstick in Kathryn and the lady I asked, didn't bother to look if there's anymore. I asked her to call another location and she says if this location is sold out I'm sure the other stores were. I asked her to check anyways and she gave me a dirty look and was irritated. Of course they had it at the Town Square Sephora which I LOVE their service over there. Finally went home and as I was opening my make up, the Givenchy blush was a defect, the bottom piece where the blush applicator goes was loose and was about to fall apart. The Givenchy powder looked like it was used. So now I have to return these products. HORRIBLE Sephora at Fashion Show Mall. Will NEVER be back here again. TOWN SQUARE is the best Sephora In Las Vegas.
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