| rev:text
| - This review is for the newly opening Planet Hollywood Towers that is operated by Westgate.
When we checked in with a reservation (my boyfriend even called the night before to confirm our reservation, room rates etc.), we were told that the hotel was sold out and that they were going to try and accommodate us by giving us a special two room suite. Traveling with an 11 month child in our group, we found it extremely frustrating that it took them an hour to get their act together and find us a room. Once we were in our room, we noticed that we had an ironing board, but no iron so we called the front desk to have an iron delivered to our room. After 4 phone calls and 6 hours had elapsed, we finally got the iron. The room smelled like mold and mildew and the smell penetrated from the bathroom into the living room. We were later told that the hotel rushed to open 300 rooms in time for the New Year travelers and probably gave us a room that was not ready for guests.
The next morning, we saw housekeeping outside of our room so we assumed our room was going to be cleaned. We got back to the room at 3:00 in the afternoon and our suite had not been cleaned, so we pressed the service button on our door. Shortly thereafter, someone called and asked us what we needed. I informed them that we needed our room cleaned and the woman on the phone said, "we can accommodate that special request for you". Last I remembered, fresh sheets and clean towels were standard and not a special accommodation. We returned to our room at 10:30 that evening and not to our surprise, our room had not been cleaned. There were hundreds of people in the lobby with complaints (people trying to check-in but their rooms weren't ready) and we could hear our neighbors yelling next door about how horrible the hotel was. My boyfriend attempted to go downstairs to speak to someone at the front desk - after waiting for 20 minutes, one of the lobby staff lost it and walked off the job, leaving many people waiting for service.
It doesn't end there. The next day, we saw housekeeping outside and specifically asked them to make sure to clean our room (given that it was not cleaned the night before). We came back to our room at 6:00 in the evening and some of the rooms were cleaned, but our bedroom was not. Apparently, housekeeping did not know that it was a TWO room suite - so they cleaned one bedroom, but not the other. I was on hold for 15 minutes before the PH lobby desk picked up the phone and proceeded to tell us that the hotel should not have opened when it did. To accommodate our frustration, he promised us fresh sheet and towels - 20 minutes later, we were given 2 towels. Umm....2 towels? We again had to go to the front desk and spoke to someone (the same woman who walked off the job the night before) and all she could say is "understood" and "we are sorry". She also admitted that, "to be realistic with you, it was a nightmare last night. Your room would not have been cleaned last night anyways". This hotel doesn't even deserve one star. This hotel may be central to the strip, but NEVER again will I stay in a hotel like this.
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