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  • This review is not so much for this location but the parent company, Foodmaker Inc. Headquartered in San Diego, CA. Several years ago a manager at this location presented me with a special card that had no expiration, and entitled me to free combos, or other types of food. It seemed ironic to receive this gift after a short conversation with the manager,as I'm from San Diego and have been a big fan of Jacks since they were a local San Diego chain. It's almost as if I'm being rewarded for 50 years of brand loyalty. Several months ago this card was taken from me by someone at this location, he informed that their was a mistake, and that he needed to confiscate the card. I reluctantly handed it over, not wishing to cause a problem in the restaurant. I notified Foodmaker via e-mail about this and all they did was send me a form letter back, never contacting me personally. My girlfriend experienced a problem at the A&W next door, and not only did they personally contact her, but sent her 2 "Be Our Guest" cards, allowing her to have 2 free combos at any A&W store. Problem corrected in 8 days! After waiting another month, I again contacted Foodmaker asking for some sort of explanation, again the exact same form letter, with no personal contact. So thanks for nothing Foodmaker, after 50 years I'll be taking my business to A&W and In&Out.
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