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  • I was generally satisfied with the work that was actually completed, but was VERY disappointed in the estimate process, and the fact that when the tech came up with the quote it was THREE TIMES what I originally got over the phone. I explained that there would be some excavation of my existing conduit, as well as that I THOUGHT it was covered, but couldn't guarantee the condition, and anticipated about a 50% increase from the phone estimate to what I was willing to pay. The Indoor work which the tech told me should be no problem was quoted as more than what I received as a quote for the WHOLE JOB. Again, the work they did was done well, but I was disappointed that there was such a discrepancy between the phone conversation and what was quoted in home.
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