I'm very impressed! I called a couple hours before I came in with my 6 year old daughter for getting her ears pierced. From that moment, we were greeted by friendliness and gratitude. When we came in, we were greeted by the piercer and owner who walked us through. Shelby did great and the piercer walker her through every step of the way. When we were done, we were thanked again and made to feel at home.