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  • The reason for my visit today was to have some sheets scanned at the copy and print center. After waiting in line behind another gentleman for about 5 min., we were greeted and asked what we needed. Since the scans were not able to be fed through the auto feed, we were told that the charge would be $2 per sheet instead of the usual $0.50 per sheet. These scans were required for a project that my son had to complete for a college course, we agreed to spend the ridiculous amount of $80. I then asked the Staples employee how long it would take because my son needed to turn it in the next day (the scans were too long for my personal scanner or we would have just done it ourselves). He said he had no idea because there would be other people that needed help and he would have to help them before he finished my scanning. So basically, he was saying that everyone else's project was more important than mine. I had patiently waited my turn in line while he helped the person in front of me, so why would the next person not have to wait? We decided to leave the store and seek help elsewhere. We found it at the Alphagraphics right across the street from our house. They happily accepted the job and completed it within the hour for $17.20. I have been a long time customer of Staples, but this experience really rubbed me the wrong way. In the future, I will be ordering office supplies, furniture and computer equipment from Amazon and will do all of my copying and printing at Alphagraphics (Val Vista & Williamsfield.)
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