I go in to Rachel's kitchen all the time and order the grilled cheese. Not once have my mom and I gone there where they didn't screw up our order!! We always ask for no tomatoes yet one of the sandwiches seems to get tomatoes on them. It's so ridiculous considering we specifically ask them. Another thing I've noticed is the staff seems to not enjoy there job. If u don't want to be there then don't work there, but please don't walk around with a attitude.
Overall the food is delicious, it's the customer service that isn't so great.