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| - Let me start by saying that I do not write A lot of bad reviews, so if I do then I've given a business more than one chance..
my husband took me to mission beach for Mother's Day weekend and we left yesterday from Phoenix sky harbor... we were rushing to get there had paid extra for priority on both of our tickets , let's forget that security had the priority line closed, and get to the fact we were at the gate 15 min before takeoff and were told , sorry, the door is closed we can't reopen them! This happened to us last year on my birthday trip to San Francisco also, same airline! Every flight was sold out out of Phoenix after our flight so rather fly standby being number 6 and 7 on the list I had the idea to fly into Orange County and drive to mission from there... great found a solution , for an extra 600$ total! Had they rolled us over to the oversold flights tho it would have been free! We were charged a ticket change fee, and a price difference fee when they usually and it's stated, close doors 10 minutes before takeoff. Also the 60+ dollars spent on priority didn't get transferred over or refunded it just disappeared ! So total for an hour trip to Cali was now over 1000$! Not to mention the extra charge from the rental car for getting it out of Orange County and returning it to San Diego!
Fast forward three hours, flight ready to board and because when we were issued new tickets our seats were three rows away from each other so my husband went up to see what they could do so the very nice woman held our tickets and said she'd work on it because the people sitting next to both of us were flying alone. She was seriously so nice. After they got to group 7, we heard an announcement that there was no more room for overhead baggage so if you had a rollaway they would have to check it. So we got up to board and they tagged my husbands bag which is roll away and he was fine then went to tag my carry on duffel ... a brand new Louis Vuitton keepall, my husband was like nooo. That's not a roll away and can we at least see if it fits, don't really want it thrown around in cargo. Again the nicest( no really nice) woman said yes you can check but I'll tag it just in case but we are sold out. We walk down the corridor to get on my husband hands his bag to a gentleman and the gentleman grabbed my bag and said it's tagged I cannot allow it past this point! My husband said no, we were told he walked the plane and there was zero space for it, so my husband said I'll check and also got the woman up front to call him and say she authorized us to check and he grabbed my bag out of my hand and said I'm a supervisor and I'm over riding her there is no room! So reluctantly I handed over my bag and got on the plane... so much space above it was ridiculous!! All of the passengers in the back of the plane were astonished! Also there were about 10 open seats!!! We managed to sit next to each other, had a nice flight after all the stress and finally arrived in California at 6:30, after getting to airport at 1:15 missing a 2:06 flight. Got our luggage from baggage claim and of course my brand new bag was damaged! We have flown AA every time very loyaly and with each issue they have done nothing to make up for it and I am finally leaving a review and I will be calling when we get home because the whole situation from the beginning was unacceptable! Going to enjoy my amazing beach trip first! Happy Mother's Day to me!?
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