I contacted the owner, Mike, with my issues and he was more than willing to fix and address all of my complaints. I made an appointment easily to have the tints re-done. I was helped by Amber and Jay, who were very helpful and easy to talk to. Car was done just over 2 hours. So far, the tints are curing better than last. Very little and very few imperfections if any. The shop definitely turned my experience around. They are very focused on customer service and satisfied customers. I will definitely consider them when shopping for tints in the future.