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  • Salesman was great. Customer service is not. We ordered our front door and one bedroom window in early September. We were told that everything would be ready and installed in November and that it would not be a problem to have installation done on a weekend. They contacted us mid November to arrange for installation of the door AND window but made it very difficult for us to get the job done on a Saturday. They said they don't normally do weekends. My husband said that is not true as we were told up front by the salesman they do and it was one of the reasons we bought from their company. When they arrived, they only brought the door and we were told that the window wasn't ready, but they didn't tell us that over the phone. The installers were loud and somewhat rude. Three weeks later, after several calls to Brock, they said our bedroom window was ready but again gave us a hard time to get a Saturday installation. They scheduled it for Dec 3 and I waited all day but no one came. When I called, I was told by the answering service that Brock was closed and I would have to wait until Monday to contact them. That week, after calling again about the window, and again not wanting to give us a Saturday installation, my husband told them he was fed up and ready to cancel the order if it wasn't done the following weekend. They agreed to do it on Dec 10. The window was installed Dec 10 and they men who came were polite and friendly. My door and window are lovely but it wasn't worth the hassles and I would not buy from Brock again.
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