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| - My objective with this shop was to find a good, and fast oil change place that won't upsell. Unfortunately, I failed miserably at that. Here's why:1) It took 40 minutes to do an oil change at 8AM opening, no lines. 2) The service manager used bait and switch tactics on me. 3) He used fear tactics to try and get me to do an expensive $1580 repair. 4) This shop didn't really want to honor the $10 oil change coupons they sent out. I would suggest that they try and build trust and loyalty with the community instead of scams. Needless to say, I won't be coming back and I can't wait to own a Tesla so I don't have to deal with shops like these anymore. I'll have to look for another oil change place for my next time. I wished Vegas had honest and quick shops like the OILMEN in Los Angeles where I moved from.
Here's the timeline of events that transpired for me: Got there at 8:03. Service manager greeted with a smile. I presented with the $9.99 coupon for oil change. His face changed immediately from welcoming to disappointment. He tried bait and switch, telling me my hybrid requires full synthetic and that I couldn't use the oil on the $10 coupon. I said no, I like the regular stuff. He hesitantly told me to go check in with the clerk, they will use the regular oil as I requested on my car. I checked in. A few minutes later the technician brought the car up on the lift. He began draining the oil. My car was left alone for a while. Then the service manager did his inspection, then came to me and said my suspension shocks were at the end of its life. Replacement was $1580. He used scare tactics, such as your car has high miles with 170k miles, and they were supposed to only last 70k. I refused my car drives just fine. He said I needed new engine air filter for $24.99. I waited a bit before answering, his face was hopeful. He asked if I want it, I said no, then he just walked away with a mad-disappointed face. Sorry, but I can change my own air filters, which I have at home. The technician took another 10 minutes to change the oil filter, and then put in the oil. My car was done. I went into the clerk's office and waited 10 minutes before I was able to pay. Though I won't blame her for the slow service she was on the phone with another customer. All in all, I got there at 8:03AM, I was finally able to get out at 8:45AM. I did stand by my car the whole time to watch them and I inspected my car afterwards. I've seen some bad shop videos on youtube.
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