My review starts with my over the phone ordering experience. The woman who I initially spoke with was quite kind and helpful. She was willing to explain exactly what was in each dish I inquired about as I have several food limitations and a few allergies. At this point, no complaints at all.
The food was mediocre in my opinion. The one item I was able to try was the pad Thai, and it certainly wasn't the best I've had in Cleveland and it's not the worst either. The rice noodles were well prepared, chicken well cooked, but overall a bit on the dry side.
My issue with this restaurant came when the order was brought home and it was discovered that a dish that I had specifically ordered with certain things omitted had ALL of those omitted items in the dish. I immediately called to explain the situation and that I would not be able to eat the dish, and that I had specifically asked for these items to be omitted from the dish. This time, I was speaking with a different woman. Her response was not one of apology over the mistake in the order. She put me on hold and I heard her ask someone else about my order (I'm assuming that it was the first woman I spoke with). When she came back to the phone, she said "well, you have to pick out the stuff that you can't eat." Are you serious? No offer to remake the dish that was their mistake, no apology... I most definitely will not be back.