Went for lunch one Friday after 15min friends food came and I asked about mine the lady said the grill takes longer! So after another 5 min. went and asked about getting a refund and she pointed at the cash register and said go to him. When I went to him he voided my card charge but neither time did anyone try to fix the problem are say sorry! Customer service is not a strong point, I would rather give Mac's, Spoons or BBQ King my buisness.