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| - Despite their awful fees for upgrade options; that they seem to be charging for every single option possible including NAIL SHAPES that you can include...I recently just got my nails done six days ago. I had one nail break and a few rhinestones fall off [that I was hoping they would replace since it had only been six days since I had been in last]. Unfortunately, that wasn't the case I experienced today they said; "basically anything that happened to them basically my fault"...No actually, I know I cannot get more than one fill after thee other not only because my nails grow too quickly, but because nails should only have to be filled in between full-sets [after 14 yrs of getting acrylic nails you learn what works best for yourself]. Turns out that I did actually need a whole full set; instead of a fill, that I even asked about being this would've been the 2nd fill that I had gotten since the last time i had been in [so my nails were lifting cause they were getting longer]!
Today when I went in and asked if they could repair them for the mishap one of their employees made not just giving me a full-set like as i originally asked for [she basically was just too busy concerned trying to leave]. They basically started fixing my nails, I asked if they were going to take care of the work that was done incorrectly and they said no I would have to pay. That it was basically my fault I didn't ask for a fullset, and that I should have instead of getting a fill [which I had asked].
End of the story being they were too busy to do a full set; so instead of giving me a full set they gave me a fill and because they rushed/didn't have time [they would have to charge me].
Today they did fix my nails, but basically said "because I no pay," that I can no longer return there to get my nails done any longer! FOR THEIR MISTAKE JUST BECAUSE I STUCK UP FOR MYSELF THAT AFTER ONLY 6 days THIS WAS THEIR MISHAP TO CORRECT. So again, END RESULT I CAN NO LONGER RETURN THERE AFTER I ASKED THEM TO CORRECT THEIR WORK! Awful way of doing business.
I've heard from employees inside of the Walmart store that there have been many complaints about this nail salon. NOT ONLY ABOUT THEIR SERVICES, BUT ALSO HOW THEY USE NAIL POLISH THINNER TO KEEP THE NAIL POLISHES LASTING LONGER AND CHIP EASIER!
If I could suggest anything I would get my nails done at the nail salon outside of the Walmart right next-door just a couple doors down, and only go in for "Davi nails" for the rhinestones AFTER YOU GET YOUR NAILS DONE SOMD PLACE ELSE [their rhinestones really are the only thing good about this nail salon].
ONE LAST THING: After my nails started to be fixed today, I was going to tip my nail tech to be the bigger person after they treated me so rudely. I changed my mind [why would I tip after they said I could no longer return] especially after basically having issues fixing their mistake. This was the employees mistake to be corrected; not the customer, so it doesn't matter if you're a good return customer/gracious tipper or not. I just want to voice to others so they're not fooled by the half spoken English; that they so rudely speak amongst themselves and their other languages [I feel in my opinion it is just an awfully rude establishment to customers].
However, what i was getting at was basically getting at after I tried to make conversation with my nail tech "about how I was sorry; that I was sad he [my nail tech] was losing a good repeat customer over something so silly that wasn't his nor my fault] he was no longer speaking to me.
So, needless to say I changed my mind on being the bigger person for the first time in a long while [this was my 2nd review ever on Yelp]. If I could suggest anything, anything about this place it would be go to the nail salon a couple doors down near Ross outside of the Walmart. Not only will it be a lot more worth your time/money, but the staff is a lot more pleasantly friendlier [this is not a place you would want to spend such a significant amount of money at nor want to return to for the horrible customer treatment by the owners and staff]. DO NOT WASTE YOUR TIME NOR YOUR GOOD MONEY
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