BEWARE, YOUR PET MAY NOT BE SAFE HERE.
On April 1st, I took my pet in for grooming. When I picked her up, I noticed her paw was bleeding. I went back into the business and asked why my dogs paw was bleeding. The owner, Danielle, told me her nail was cut too short and that's why it was bleeding. Then she told me that her nail got hung up on the cage. I asked her what to do and she told me to give it a few days to see how my dog does. About a week later, I contacted Danielle and advised her that my dog's paw was still injured. I also made an appt. for the vet. She asked me to let her know what the vet said and that she would contact her insurance after that. I saw the vet who said my dog needed to have surgery to remove the dewclaw because it became detached. I relayed the information to Danielle who said she would need to speak to the vet before she submits to the insurance. She said "I like to speak to the vet for a variety of reasons. I like to understand what happened and know how much of this is my responsibility." I reminded her that my dog went in perfectly normal, and came out bleeding...so this WAS her responsibility. My dog had surgery on April 15th. On April 28th, after many e-mails and conversations back and forth, she asks for the vet bills and said she would contact her insurance. I personally dropped off the bills the first week of May. On May 8th I e-mailed her and ask if she had a chance to talk with her insurance...but she didn't respond. I called the business and she wasn't in. On May 10th I e-mailed her again and asked if she spoke to insurance...but she didn't respond. On May 15th I called her business and left a message for her to call me back, but she hasn't called. On May 16th I e-mailed her again telling her that I have attempted to contact her several times and she has not responded. I have decided now that Danielle with Pampered Pet Spa is not interested in accepting responsibility for injuring my pet and is not interested in resolving this matter peacefully.