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  • I didn't specifically order Panera. It was a catering order brought in by a sales team to talk to my office. Knowing in advance that I have a severe tomato allergy, the sales team specifically requested that the entire order be tomato free due to my allergy. The salad had no tomatoes. Yay! None of the sandwiches had tomatoes. Yay!! I grabbed a sandwich marked "Turkey". I took out the turkey from the sandwich to put on my salad. At some point, I decided to try a morsel of the bread and instantaneously had a reaction. The sales team called the store to ask them about what might be on the bread to then find out the bread was tomato basil. Does this make sense? You left off the tomatoes, but you put it on tomato basil bread. *insert blank stare here* The sandwich I apparently grabbed was really a "Turkey Bravo" but it was only marked "Turkey" , but regardless the entire order was supposed to be tomato free. Tomato basil bread is NOT tomato free. Luckily, I work in a medical office and the team of Dr's and nurses jumped into action and treated me before I developed anaphylaxis, thank God for healthcare providers!! Did a manager call me to ask if I was ok? No. Yes, someone made a mistake- I make mistakes, too- but show some compassion and accountability. A follow up phone call would have been huge, but instead, I emailed my concerns to the corporate office and they are taking this VERY seriously. Thankfully, I am fine, but food allergies are not a joke. Pay attention, Panera!
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