My wife and I ordered separate pizzas. Hers was just OK. Mine was awful. I ordered a pizza with 4 veggies on it, nothing special. It came out soggy, when I asked they fix it, they brought it out 10 minutes later, still soggy.
The manager/(owner?) came out and basically said it was my fault, and that they knew it would come out soggy. I recommended they grill the veggies before to reduce the water content, or share their knowledge at minimum to recommend a change.
Then the manager goes on to tell me when he makes his own pizza he grills them first.
I guess customers aren't as important.