The first time we went to this new restaurant, we were very unhappy. The bread was not fresh that was used to make our sandwiches. It was a take out order. When we got home we noticed that two items were not in the bag. I tried to call the restaurant several times over a two hour period. When I finally got through, the manager offered to return our money and buy us a new meal. She told me to ask for her when we next came in. I did tell her that their phone rang busy for two hours which did not seem to phase her.
We went back a few weeks later and asked to speak with the manager that I had spoken with on the phone. I had to ask several times to speak with her after being told she was very busy. When I identified myself to her, she said she was a very busy person and could not speak with me I told her, "so was I." She could not refund my money but gave me 7 $5 gift certificates and paid for a few meal for the three in my family. When I brought home the new sandwiches, they were terrible. Very little meat and not very good. Once again the bread was stale.
Today I tried again. I used 5 of the gift certificates to purchase a lemon cake and 8 cookies. While I waited for the clerk to check me out, He was grumbling about having to enter the certificates in the cash register and very loudly yelled, "shit" because he had to enter them twice. There were children in line behind me. The manager was a few feet away and did not seem to care that one of here employees was to out of control. He also did not know how to package the cookies. He ended up putting them in a very large box that could have held two dozen cookies rather than the eight I bought.
I will not be back.