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  • To give a brief update/clarification on my previous negative review (which I still completely stand behind) - and the reply from the Manager there. Yes, we did have a reservation, in my boyfriends name. I messaged the manager back privately and haven't heard a peep since. Seems they only try to save face on something public vs actually trying to fix the problem with the upset customer. Previous Review: It is with great sadness that I give Monarch a 1 star review. I have come here several times over the last few years and the food has been very good until my last visit where I got horrible food poisoning. It was absolute hell for a full 2 days after. I won't go into more details. I'm not just writing a 1 star review because the establishment got me ill from their food (although frankly, that should be enough). I'm also writing this review because of the bad reservation policy and service. Every single time I have come here, I've had a reservation, and EVERY SINGLE TIME I have had to wait for my table or simply not been seated where I wanted. In the winter, you want to be outside on their beautiful terrance, not cooped up inside, and yep you have to wait for AGES that its not even worth it because you are so hungry that you end up sitting inside. On the flip side, in the summer you don't want to dine in 110 degree heat so you want to be inside. Whenever you go, you won't get seated where you want. They claim to "reserve you a table at the restaurant, not an indoor or outdoor specific place" what is the point of this? The entire point of a reservation is to sit where you want. We made reservations on our anniversary and had to wait OUTSIDE in the HEAT (August in AZ is not kind) for 45 minutes for a table. What the actual hell is that about. Terrible management of the establishment and then to add insult to injury I got sick from the food. I will not be returning here, and I don't think anyone else should either. Reservation problems can ruin a special occasion and no one wants to get sick.
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