Had a A/C and Furnace installed along with a humidifier. They sold a top of the line AC/Furnace that would fit into the space of the old one. The cost was +-10,000$. What came was a machine that did not fit into the space. New air intakes had to be installed. The high merv filters that I was promised couldn't be used because they didn't have enough room and I'm stuck with only the cheapest filters available because the monstrosity can't get enough air.
The humidifier needs cleaning from them every three months.
The people are nice but not especially competent.. Only one can service the humidifer and that because he reads the instructlon book each time he comes. Otherwise they just say we don't sell many of those and I'll have to send someone else. ..and the buck gets passed around.
There is an inline water filter on the humidifier that according to the instruction book must be changed. I've had the thing almost 3 years and they've never changed it.
It's broken right now awaiting service.
Best advice stay as far away from them as possible when you have to purchase a new AC and Furnace. They maybe can repair them but anything else is letting them dig deeply into you wallet for something that will only marginally work.