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  • Extremely disappointed. The morton's in SF has a great reputation so we figured we'd take our friend from DC here. Have never been visited a mortons before this. The steaks were mediocre, Ruth Chris even pinnacle Peak Patio steaks tasted better. Our friend's steak that he ordered was rare (he ordered medium) and had to be taken back. When it came back it was charred on the outside but still rare. By that time my husband and I were 1/2 way done w/ our meal. Our friend decided to switch the steak for another cut. He was, unfortunately, facing the kitchen where he got bird's eye view of the chef's arguing and visibly upset by this steak situation. They did bring out the new cut which was better cooked but our friend was questioning whether or not he should taste it. When we had originally ordered he also pre-ordered a dessert b/c we were told it took 1/2 to prepare. After he was done w/ the steak, they did bring out the dessert but after the issues w/ the steaks, he forgot he ordered it and no longer had an appetite for it. This is the kicker. Rather than the waiter saying it was on the house as some form of compensatory effort, he quickly took it back. I know if i was the manager, I would have tried to compensate for the whole situation, i would have credited the customer with the bad experience. Not so here. Not only bad meal experience, expensive but also poor managerial decision. Will never go back and do not recommend. Skip this place and go to another steakhouse, you won't regret i.
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