I've been coming to European wax for about four years now for my eyebrows. The locations I've frequented are the one in Chandler/Awhatukee by AJs on Ray and the past year or so the one in Scottsdale on Scottsdale/McDonald in Hilton Village .
They are professional, prompt, convenient and know their business. I always buy a package because it just makes sense money-wise and they usually have deals where you'll get a bonus appointment for buying it that way. Pre-booking appontments builds dollar credits you can use toward your next purchase which I always do. Today I noticed a sign about an unlimited year program and the girl took the time to see whether it would be worth it for me and we agreed it really wasn't. Instead of just going for a quick sale I was impressed at her research for me. I also found out that I spend about $170 annually on eyebrow shaping which is less than I really thought. (Even if it were more I'd still get it done bc I have no ability to make mine look even!)
While I've never had a bad experience I prefer Monica and usually book with her. If schedules collide I feel confident with whoever else I might get.
If you're lucky you'll have Jasmine check you in. She's the manager of a few locations so its a rare treat to see her but she is just the sweetest and most professional girl ever! Every time I see her I am a little happier with my overall experience. There is nothing I would change about the way European Wax runs its business, particularly these two locations.