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| - We had rented a room in Cleveland because we were in town to see Phantom of the Opera. It would be too late to try to drive all the way back home after no sleep and a very long day. We reserved the room hours in advance.
Our room was horrifying! There was BLOOD ON THE WALL behind a lamp, in the same area there was also BLOOD ON THE CORNER OF THE BED. You could tell that they had just flipped the bed instead of discarding it.
Cob webs in the corners of the room, stained floors, water damage on the ceiling (fresh and old), hair in the tub and rust marks, air conditioner flipped off on its own several times, the curtains were broken, the ice machine was broken and sitting out on the walk way. People were yelling outside the rooms and people were out blocked the pool and parking areas. And there would be not continental breakfast because the kitchen was down.
They were doing outside construction on one half of the building and another customer asked how long they were planning on doing construction on the rooms. The worker replied they weren't doing anything with the rooms, only the outside of the building....(they had no intention to fix up the rooms). I replied about the water damage in our room and the clerk just looked at me with a mild look of shock but nothing else.
This building is part ownership with Windham Hotel Groups, today was the 6th time trying to contact this company. First time through email, no email response back. Second time they put in the wrong location in the file. Third time the location was corrected but we had to wait for a response back from the hotel....no response back. Fourth time i waited 20 minutes and no one answered the phone. Fifth time I got a hold of someone but she said she couldn't do anything because she couldn't get a hold of supervisor to help me but put in a 24 emergency response call back to me about this issue. No one called. So I called them back again today. Got a hold of a supervisor after 18 minutes, and all he did was say i can give you a free nights stay or a paper check for the cost of your room sent to you within 3-4 weeks. Damn straight I want my money back that place should've been condemned.
If I don't get my money back pronto better believe there's gonna be Hell to raise for this pathetic excuse for business management.
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