I have been to this salon three times now. It is always busy, but they are very quick to get you in. I am always welcomed when I walk in and they encourage me to pick my colors and get comfortable in their waiting area. The salon itself is a nice size and very clean! All three times I have gone, my nail tech has been James. He is GREAT! I always go for a full set or back fill and throughout the whole process he checks on me to make sure I am okay and like what he is doing. This time when I went in, I wanted to change my typical oval shape to a square tip and he filed them down perfectly. He once again double checked with me to make sure I like it. My friend who has gone with me each time hasn't had the best experience as her nails were messed up once and the shape wasn't what she wanted, but it wasn't a big problem and I told her next time to wait for James! I've never had an issue with his work. The nails stay perfect for almost a month before I need to go back. This place is expensive compared to other salons in the area, but I do like that they have a rewards card! I will continue coming here!! If you go, ask for James!