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  • Initially, I wanted to rate this place 5 stars. I dropped my Jeep off for the "Ultimate Bath" at $54.99. I went inside, sat down in their waiting area, and waited for my Jeep. About an hour later, a gentleman came in and said that the dog hair in my truck was taking a while to vacuum out. He said that since I had already waited nearly an hour, he wanted to see if I was comfortable waiting another 10-15 minutes. I thought that was phenomenal customer service and was very grateful they cared about my wait and wanted to make sure I was satisfied. About 10 minutes later, they called me, the truck looked amazing, so I tipped the guy and drove home. Once home, I had to load up the truck with a few things, and that's when i realized the trunk was still utterly covered in dog hair. It was then that I realized that the guy didn't care about my wait or satisfaction, and instead was concerned my truck was taking longer than the allotted time it was taking to clean. I personally don't care if it f takes 20 minutes or 3 hours. If I'm paying money for a service, I expect that service to be completed, regardless of time it takes to complete. So if you want to get as much work done as possible in the amount of time they allow per vehicle, they do a great job. If you're looking for a complete job however, it better not be too dirty or require too much work, otherwise, it won't get done. Here is a picture of my trunk AFTER I spent about 10 minutes vacuuming it. I spent another 30 minutes to complete the job. I shouldn't have had to spend 40 minutes at home vacuuming it out with a less powerful, more time consuming vacuum, when it should've been done in the first place.
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