First off props to the awesome busser Donald! He is the only reason we had any kind of decent service. He is treated so bad by the server Ricki and it's sad to see someone work so hard for someone so rude.
We had a party of nine and from the beginning server Ricki was helping the hostess seat us. They were both annoyed and we just seemed to be an "inconvenience" to them. After we sat down Ricki was our server, and she asked what we wanted to drink. She offered alcohol we said no alcohol. She stated that she didn't ask if we wanted it. Okay well whatever than. After she bossed her busser to get drinks she took our order and we asked for bread please. She stated "once your food order goes in than you will get bread, you will have to wait". The whole time she was treating her busser like he was a slave.
She got our pizza wrong. The food was okay. Nothing to rave about.
We couldn't get her attention for anything she was to busy hanging out at the hostess stand talking and chatting. On the way out I told a manager about the experience and Ricki had the nerve to come chase us down in the walkway to the stores in downtown summerlin to tell us she didn't have an attitude and we were wrong. Talk about uncomfortable and so awful! Horrible customer service. We won't be returning! :(