I had towels with BOOGERS and a filthy tub and shower. Things were broken or not working. (See photos!) The view was wonderful and the out dated casita really wasn't too bad but the quality of housekeeping is with a motel 6 that had a nice turndown service. The only reason I gave two stars was for the thoughtful birthday cupcake that was sent and for outstanding service from Rich, our cabana server.
Went to Relish and had outstanding burgers that better had been good because they took and hour and a half to receive. Unfortunately, the food server spilled our tray and the food had to be remade. We received no apology or accommodations for our starving family while we waited, and waited, and waited! We were celebrating a birthday and even though I made the server aware of this, and considering the mishap, they didn't even comp our $10 dessert.
We had a wonderful day as we reserved a cabana and hung out by the pool and like I said the service was above and beyond from Rich. Most employees we encountered we very kind and professional. It was a shame that our casita was unpleasant. Although outdated, it was still beautiful. But you can not call such filth 5 star. We will most likely take our money elsewhere (Montelucia & Sanctuary are my suggestions) next time.