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| - I hate having to give Elite Moving even one star. But I want to make sure I start getting this out there so no one has to deal with the complete mess I have been dealing with. Just to start with the story the initial quote was $1741 with the understanding that it maybe a little more due to actual cubic feet used in the truck, distance between the apt and the truck, and wrapping the furniture and TV...no problem right? My delivery date was Feb 25 with another clause it may be 7-10 business days after that date to deliver, worst case they said. They got to my apt to pick up my goods, their new estimate not just doubled they charged $4,998. Considering I was in a pinch everything was ready to go I had a time restraint, I agreed. I was told this estimated was worse case scenario, and there may possibility (very unlikely I was told) be a small charge to transfer my goods to a smaller truck to get it to where I live which would be around $200. Feb. 25 rollls around I've heard nothing. I start calling only to get automated answering systems asking me to just email for answers. I started calling back and going though the system as if I was looking for an estimate just to get a human on the phone. When I did the receptionist was very well scripted explaining that she could not give me any information on where and when my things would arrive (not allowed to give out driver information) the run around and no manager available. While I'm waiting for my things I only have a suitcase of clothing. No bed, no blankets or pillows, no dishes, no tv nothing... It's all on their truck. Finally MARCH 17 rolls around, company calls and said my goods are at a warehouse and it's going to cost about $600 to have it delivered. Absolutely furious I called a friend who ended up using a truck to go pick up my goods at the warehouse. Here's another part I was charged for 1025 cubic feet. The truck my friend used to get it was roughly 750 cubic square feet, it took 1 trip and we had to unload and move it all into my new place our selves. Now on top of this there is so much damage to my things, I get more angry with every box I open. Yes Elite has insurance so I called that company only to find I have to go though a million hoops just to submit a claim. They do not except email or emailed photos of my damages everything must be printed out and done through the mail. This is absolutely the worst experience I've ever had with a moving company or any company for that matter.
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