My home warranty company assigned AM PM to a couple issues I had when I moved into a new home. Jeremy came out on both calls and was great. As a follow up to drywall that needed to be installed (which needed to be initiated by AM PM after their work was complete), I left two voice messages and sent two e-mails over about 10 days...none of them were returned. I finally submitted a followup through the warranty company and got a call from AM PM...when I asked why my messages weren't returned, I was brushed off...no apology, no "I'll look into that", nothing. Out of principle, they will only ever be called to my home if the warranty company assigns them. If contacting customers isn't a priority, what is?