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  • I would like to at least give those reviewing this place a break down of the service I received here, but unfortunately I didn't even get that far. I walked in and was met with some angry woman yelling at one of the guys behind the counter because they wanted to charge her $700 to swap out her alternator. I guess when she looked at the price at Auto Zone for a remanufactured alternator the cost was $89 so that's a substantial markup on labor for an alternator, but I digress. After standing there for 20 minutes and having other customers merely walk in and get acknowledged and then helped with their problems I began getting upset. I asked if I was mirage and they were unable to see me standing there, no response. After another 5 minutes I said, "Pffffffft" and walked out. As I was doing so some other employee walked in and said, "Have you been helped sir?" I replied, "Nope, I've been standing here for 25 minutes to get a price on tires. I was ignored twice, so I guess you guys have me on the 'pay no mind' list." There is a serious problem with customer service in the automotive industry in this town. The only mechanic I will ever trust my car to is T&M Automotive but unfortunately they don't sell tires so I'm forced to deal with the rest of these people. It is my hope that perhaps one day these franchised operations will comprehend what it means to have customer service and in this case, simply acknowledging a customer who has been standing in line for 25 minutes. Customer service will make or break a business, period. It doesn't matter how great your product is, nor does it matter how long you've been in business, if you can't service your customer than you're going to lose business. Unfortunately this place is a joke. The management is obviously lackluster at best, from the other reviews below it sounds like they really like to hike their prices up, so I guess in retrospect I'm glad I didn't buy tires here. It kind of sounds to me like they take advantage of people who may not know what the proper costs for certain repairs and replacements should be. If you're looking for new tires I'm sure you can find somewhere better than this corporate run chop shop.
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