Cox internet service is good but their customer service is pathetic. They let customer to wait about 20 to 30 min, then they don't listen to customer complains. Cox know that they are monopoly in providing cable based internet service. I am sure they will keep this attitude because customer don't have any other option for cable based Internet. DSL or century link Internet is not as good as cox Internet. Cox is also ripping off customers by increasing their prices without even informing or giving notices to customers. They have done it many times with me & they always say that they don't care about giving notices about any changes they make to customers' accounts.