Some of the reviews I've read aren't very positive. But I've been here three times now and I have no complaints at all! I always get in quickly but I seem to miss the rush. I have been in there and seen women wait 30 minutes or more while I was getting mine done. Someone complained about the rocks being too hot. I thought it was amazing! And besides, they cool off pretty quickly. I've never left here dissatisfied and it is now my "go to" place to get my nails done.