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| - We were happy at the beginning of our business relationship. Salesperson Jonathan Kline was helpful in helping us with a rental when we were moving from out of state. We then cancelled the rental and decided to buy a home, so we decided to keep our loyalty with Jonathan since he had been helping us already.
The mortgage broker he referred us to seemed ok, he helped us through the pre-qual process, explained everything thoroughly and was very professional. Jonathan sent us listings regularly and as soon as we were in town took us on several house viewings. We were happy with Jonathan throughout most of the transaction.
We mentioned we were looking for a pool table when we were starting the rental process, the first day we met Jonathan. He told us that his dad had one he was trying to get rid of. When we made the decision to buy he told us he would give it to us, that we would have it as a house warming present delivered to our new home the day we close. We were thrilled and grateful for how generous he was. We made sure to get a home with the perfect space for it, confirming on several occasions this was still happening. We even confirmed with his father, Robert Kline (owning broker) during a signing at their office.
One of the final days prior to closing, I followed up with Jonathan on a few things. One being the pool table he promised. He told me at that time he would not be there the final days prior to closing, however his father and brother (Robert Kline Jr and Sr) would be there to assist us with the final aspects of closing. He said they both had pool tables, would show us a picture and we could pick them one we wanted. Come final walk thru, his dad was not there, only his brother. When we asked about it, he laughed and nonchalantly stated that he had one his brother was trying to get, but he obviously had no intention of giving it to us. On closing day, the most important day of the transaction, none of them were there. A random kid (friend of theirs I guess) came to hand us keys.
The more we thought about how we were deceived with the promise of a pool table we did not get and an HVAC tech that did not correctly inspect the unit and reported incorrectly, the more we thought about what else we were lied to about.
During the entire process Jonathan indicated that our closing costs would be covered by our $5k seller credit, this was not the case.
He promised that they would increase our home warranty coverage to their recommended $1k after closing. This was not the case.
We feel we were deceived by Arizona Elite Properties, Jonathan and his family. We regret not doing business with a more reputable company for the most important transaction in our lives.
I tried to follow up with Jonathan multiple times afterwards, only to hear lame excuses and then silence.
We will never make that mistake again! Make sure to do your due-diligence before picking a partner in real estate.
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