Firstly, this dentist has changed locations, he's now on the other side of the street. We went here for my husband who has Congestive Heart Failure. He needed clearance from a dentist saying he had no infections, that way he can be listed. This dentist refused to check and tell my husband if he had or did not have any infections. He insisted that in order to do that my husband had to pay for all kinds of other things. He claimed he needed a crown, deep cleaning and redo his fillings before he can tell him if he had infections or not. Yeah, I know sounds ridiculous. If you did not catch the ridiculousness, Dr. Herro wanted money from my husband for work that he did not need done. Totally disregarding the fact that this man needs a new heart.
Fast forward to six months later. Hubby goes back again and this time he tells him he needs to have his wisdom tooth pulled out (he had those pulled out in the Navy) and new things were added to the list. Dr. Herro clearly trying to get more money out of my husband. Here's where it gets interesting. My husband's insurance (AHCCS) agreed to cover the expenses since they understand the urgency of a man needing a heart transplant. They only needed the Dr. to give authorization to say my husband NEEDS this work done. Dr. Herro failed to cooperate with my husband's case worker. Refused, by his action of negligence to sign the authorization. Finally my husband grew tiresome of him not caring and ignoring him and the case worker and requested they find a new dentist. His case worker called the dental office on Indian and 19th Ave called Phoenix Dental Center. They got the authorization and scheduled my husband for the next day and it was done that quick.