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  • Our experiences with this hospital over the years have been uniformly dismal, involving rushed/overwhelmed/irritable clinicians as well as support and billing staff so disorganized you honestly wonder how they manage to even make it in to work every day. The icing on the cake occurred last year when I had to take a friend of my son's to the PCH ED with a severe displaced fracture of his arm. In the ED he was MADE TO STAND in the triage line for close to 30 minutes. Not a single person showed the slightest bit of compassion about the fact that he was white with pain. However, they were quite aware of his condition and proactive about insisting that he not have even a sip of water as he might require surgery. (Not actually a medical requirement) I finally went and found a wheelchair for him on my own. Our own son is being evaluated for elective surgery here, our experiences with the lack of organization on the part of the staff, and the lack of compassion shown to patients, make me reluctant to entrust his care to PCH. We are, instead, considering taking him out of state to have the surgery.
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