We have many places like this in the states and they're much better organized and it's a much easier experience especially when you're bringing small children. In the end everything worked out well but they can probably do a little bit better on the workflow. Certainly would help if we spoke French as the one person on staff only spoke a few words of English. Also it's rare we order a coffee beverage and is so gross we toss it. Cappuccino was undrinkable.