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  • The number one reason why customers continue to shop a retail establishment: they feel their business is appreciated. This store is missing this key ingredient. I love the selection, and their wine knowledge. However, their customer service is terrible. If I was a secret shopper, I would have fired half the employees. It seems nobody is watching and nobody cares. I have called, and made specific complaints, after about half of my visits. All that is happening as a result of my efforts: the rude comments/behavior, are worse, and more frequent.
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