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  • The doctor's professional work was competent but I experienced poor customer service here (twice!). During my first appointment/cleaning, I consulted the doctor about a botched filling from a month before at a different dentist and somehow that discussion got translated in his notes as "patient has cavity in that tooth". Fast forward to our next appointment (that was, to my knowledge, scheduled to take care of a different issue), this dentist numbed me and started the procedure to fill my botched filling tooth. When I objected, we got into a heated discussion where I was told firmly that I had a cavity I needed treated and that I most certainly had agreed to the procedure.. Anyway, this did not go well. I tried to give the doctor the benefit of the doubt that he sees a lot of patients and maybe misread or poorly worded his notes. I told him as much but did not get any kind of an apology or reconciliation from the doctor (I would have been happy with "sorry for the misunderstanding or miscommunication" as perhaps by technicality I had a decay-free cavity in my filling). As an insult to injury, later in the appointment he made a somewhat snide remark about "taking better care of one's teeth" which really hurt considering I had made a big deal in my first appointment about how hard I work to care for my teeth Almost six months go by and I didn't hear from the doctor so I decided I didn't feel like giving him any more business with cleanings etc. I just called this morning to cancel and explain myself. I was "reminded" that I still have an untreated cavity. Really? Really?! The doctor still didn't update his notes after the big to do at our last appointment? I was going to ignore the bad experience and let the doc keep his top rating on Yelp (which is what led me to try him in the first place), but today just pushed me over the edge. I can't imagine what I would have done or said had I been sitting in that chair this month and he tried to push the wrong diagnosis and revealed ignorance of my issue a second time. The office tried really hard to give a personal touch when I came in for my first appointment. I got a handwritten note in the mail and several other holiday type mailings. The front secretary was really sweet and I could have tolerated the cold demeanor of the dentist if he had actually demonstrated a genuine care for me as an individual by remembering something about my teeth and by not treating me like a contemptible idiot when I disagreed with him.
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