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  • Absolutely ridiculous...I just signed up for Yelp, just so I can leave these guys a negative review after my experience with them handling an Amazon Prime order of mine today. I ordered a package yesterday to be here Saturday - standard two-day shipping for Amazon Prime accounts. I was pleased to see that it was actually going to arrive today. Well, as all of these other comments show, it's the same old story - shows as delivered and is not delivered. So I take action and call OnTrac. Nice lady answers the phone, apologizes, says she will reach out to the driver and call me back in an hour. This was 2:30 on a Friday. She calls back at 4:30 to tell me that the driver won't be coming back until Monday. "How does that help me?" I ask. "It doesn't, but the driver wants to go home for the weekend and he's not near your location." "So can I have it delievered tomorrow then?" "No sir, we don't work on the weekends." At this point I really can't believe what I am hearing... I pay for an Amazon Prime account and expect two-day shipping. You mean to tell me that I won't get the package I ordered (which I need for Monday) because your driver is lazy and doesn't want to loop back around to figure out where the heck my package is? What about customer service? What about making sure you're delievering a good service? So I call Amazon and they make it right by ensuring Saturday delivery with a RELIABLE carrier like UPS or FEDEX. I will have my package tomorrow no thanks to OnTrac. I filed a formal complaint with Amazon.com to remove OnTrac as a regional carrier here in Phoenix and by the looks of these reviews, I hope they start getting the message. If I had the option, I would put in my personal profile that they are never allowed to touch an order of mine ever again. Whatever you do, if you can avoid it, don't ever use OnTrac if you want reliable service and want your package delivered properly. And Rob A. who works with OnTrac, don't bother contacting me to ask for tracking info... UPDATE: This review was a bit delayed due to email confirmation. Since this mishap with OnTrac, I received my package from FedEx the next day. About four days later, the other package arrived on my doorstep with a note from a neighbor (not sure who) saying they delivered it to the wrong address...again. We have had multiple issues with OnTrac delivering to the wrong address. To OnTrac operations, I am sorry for putting my correct address on the package exactly how it is on file with the USPS. Next time, I'll put my neighbors and maybe then I will get my package.
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