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  • I went for a Brazilian there to try it out. I've been getting brazilians done for over 10 years and I have never had a worse experience. The girl I got was clearly very inexperienced (which I confirmed midway through the wax as I asked her questions about how long she's been working which was about a month). In that time, I think I must have been her first real Brazilian. She not only put scalding hot wax on me multiple times, she wouldn't wait until the wax was hardened enough to pull at it, she she would literally be pulling gooey wax which wouldn't rip out the hair but just painfully pull on it. After trying to remain patient as she continued hoping it will end well, I got to the point where I was almost in tears because everything just hurt. There were still so many hairs remaining after she was done "waxing", which she tried to tweeze (also pinching my very sensitive skin a few times doing so). I got visibly upset so she offered to get someone to finish the job, instead she came back in and said that the service will be comped. I went to the front desk and the girl told me that today's service will be comped and she's added another one to come back and try again but she's put a note on my file so I won't be booked with the same girl again when I call.. Which I thought was nice and they cared about their clients. I emailed them a week ago to confirm I still had that comp because when I logged into my file online, it didn't say I had one. They still have not even responded to my email a week later. I have to say - the reason I went to try it was because it is SLIGHTLY cheaper than Ten Spot or Sugarmoon but you definitely get what you pay for in actual services performed and customer service!!!
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