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  • YOU NEED TO READ SOCIAL MEDIA!!! I had high hopes for your new restaurant, but since it opened, it's ratings on Yelp have been going steadily downhill. You need to bring in a professional management team to turn this new opening around. We were told an hour wait at 6:15 pm on a Saturday night, and though I noticed a lot of open tables sitting for quite a while, we weren't seated until 7:30 after I went up and pointed out an open booth. I like the setup, I like the menu, and actually, I could like the food. The beer selection is top notch as is the layout. We ordered an app of fried calamari, and the order was out exactly when the waiter took the order in. And it was barely luke warm. We sent it back, since a $9.95 app of calamari of that size better be spot-on. It's replacement came out 30 MINUTES later. And it could definitely have been more crispy and less greasy. And nothing close to an apology from anyone. We had a table of 3, consisting of 2 burger orders and a salmon quinoa bowl. After our dinners were delivered 30 minutes after the appetizer was finished(!), no questions as to whether we needed anything else. Ketchup on the side? No offer. Sauce on the side that was ordered for the salmon - no sign, and no one asking. Everyone was quite happy with the food - burgers, fries and salmon were all cooked perfectly. So the fault is NOT with the food. As we sat during our 3 hour and 15 minute experience, we noticed an awful lot of unoccupied tables and a continuing waiting crowd. That's lost revenue, especially after these people suffer bad service. I really think this is a reasonably easy fix, but you better get it done soon. Once a new restaurant gets a bad rap, it's very hard to overcome, especially with several new restaurants opening right in the same development. Since this is your first entry in the area, you may want to polish your local image. Oh, and parking is horrendous. Who thought up building 3 restaurants in a row with a Trader Joe's in the middle, with a small shared parking lot? Summary: decent menu, food good but could be way better, food delivery horrendous, table turnover and wait time estimate poor, wait staff inattentive, bar and draft selection above par.
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