| rev:text
| - Seeing so many 5-star reviews,I almost feel bad giving them only 3 stars, but - it has to be said ...
This is really a 5 star / 1 star review. The food - undoubtedly 5 star; everything everyone says about the food is correct - fresh, top of the line, well prepared, well presented. No question. But - there are elements to the experience that to me completely ruin it, considering the price.
1) I call for a reservation; first a guy answers, talks to me nicely for a few minutes, then says 'let me transfer you to the hostess'; on hold listening to gibberish for a while, then; hostess asks me for my phone number ... ok, not sure why you need it but lets do it ...; "first name" ... ok, I guess you want that too; "last name" ... wtf, this is getting annoying ... but I give it anyway ... "can you spell that please" ...OMG ... if you have my phone number, and my first name, why do you need my last name?! ... and spelled out ... ?! It's a restaurant reservation, not an airline reservation!
2) We sit at the 'robato/sushi' bar. Great view, watch all the action. Couldn't be better, except - there's an icy cold wind blowing down from the vents. Now, this is January - about 45 degrees outside. Thank goodness I was wearing a jacket and scarf, because I needed it - though I like to take off such things once I get inside.. I live in Phoenix because I LIKE THE WARMTH ... I don't want to be frozen to death while I eat (this is one of my pet peeves with many places in Phoenix ... it's as if they setup their A/C in July and just leave it on all through the winter ... either that or, the wait-staff and kitchen staff control the A/C and since they are running around being busy, they like the temp to be cold ... but we patrons are sitting idly, not exactly overheating! A new couple arrived and sat at my side, and asked 'is this cold to you?' - so this wasn't just me.
3) I was in the middle of an interesting conversation with my partner, when I heard "pardon the interruption; may I take your plate?". The girl was a cute blonde, typical Scottsdale material. If I'm in the middle of a conversation, I'm obviously busy, and being interrupted for the matter of a plate removal is just ... bad service. If they are delivering hot, fresh, food, then of course interrupt me, but ... removal of empty plate? This, to me, smacks of lack of training ... any 'quality' server knows that you don't interrupt for no good reason. We also had a few 'pardon my reach' comments, when they reached over to pour my beer. Now, if they want to avoid reaching, they could pour the beer on the serving tray, THEN reach over briefly to place on the table, but ... instead they place the empty glass on the table then lean over and pour for what seems like an age ...
Again, food was fanstastic but these things detract from the overall experience.
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