Very bad experience with this place, I've noticed every time I've been in there there has been no eye contact from the receptionist. This last time I picked my dog up from boarding I noticed he had lost quite a bit of weight and looked depressed, when I got home he had a high temperature, was throwing up and had diarrhea.
When I called them to let them know of the conditions the girl who answered the phone was very rude and actually laughed when I explained they should be covering it. Unfortunately I didn't check the healthy dog option which was never explained to me what it covered.
Very disappointed they aren't even willing to look at my dog to diagnose the issue without charging me a fee even though he was perfectly healthy before I dropped him off there.