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Attributes	Values
type	rev:Review
dateCreated	2016-07-13 00:00:00 (xsd:dateTime)
itemReviewed	Vista Sureno
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	After the Vista Sureno Apartment Complex (located on 48th and Warner) changed management everything went downhill. First off I'll discuss my biggest qualm, management. They will come and go in and out of your apartment as they please. They will send out flyers with incorrect dates, if sending them out at all. One time even causing us to not get a notice to move our cars so they could redo the parking spots. Management (Paul) called us literally yelling at us to move our car. Calling me a liar when I told him we never got a notice. Told me I must've misplaced it. After that there was no where to park for three days (management told me it would only take 24 hours). Management told me to just park across the street, inconsiderate to the fact I pay for a parking spot. I do not want to park at Taco Bell and lug groceries across the street.Currently there are many renovations going on. I was told by Rosa renovations would only take one month. During this time trash has overflowed in the dumpsters leaving an awful sight and smell. I guess management didn't think it necessary to increase the number of days trash gets picked up. Also the workers leave the place filthy, leaving old T-Shirts and ladders around. Even once leaving broken glass on my porch (management made it a point to tell me it was not their fault it's the workers fault.) The complex is also covered in trash and feces. These issues lead me to believe that the lack of cleanliness is what causes all the bugs.List of other issues:-Power didn't work in one of the bedrooms. An Electrician came out to fix and made holes in drywall and failed to fix holes properly -Air conditioning went out, took 24 hours to fix-Dryer vent was never plugged in causing the whole house to steam up for a total of 2 months. -Washer and dryer closet doors have been broken and "fixed" multiple times.-Guest bathroom toilet runs and again has been "fixed" multiple times to the point where I just gave up on calling.-Our water is either scalding hot or ice cold there is no middle and we didn't have water pressure for a few days this happened multiple times.-Two power outages in the last six months. One lasted so long all of our refrigerated food went bad...Recently the front door had to be replaced. Management said there had to be tenants home during this process. So my roommates took time off of work and the door replacement company never showed up. My roommates eventually went to work. When they came home they we're locked out and it took over an hour for the apartments to let them in. My roommates sat on the porch with all their groceries and melted ice. After the door was replaced the apartments notified us the door needed to be painted. We only had to more weeks to live there and asked the apartments if they could wait to paint before we moved out. We never got a response. Our issue with the door being painted was the process. The door would need to be painted then left open for three hours. Our air conditioning bill was already ridiculously high (costing us almost seven dollars per day AC @ 77 degrees.) Rosa admittedly saying there was nothing they could do about the poor insulation. In the end, they still painted. No one was home, the door was left open and paint was left all over the inside walls surrounding the door.If you do decide to move in avoid Haley. She has attitude and does not care about your issues. I understand that there will be issues while living in any apartment complex, but I must reiterate the fact that management does not care about your comfort. They will not let you know when there are problems and they will act like you are a nuisance when trying to discuss them. I consider my roommates and I to be ideal tenants.We payed our rent on time, we were clean and never had any complaints.Currently I am even having issues with the exiting process. We are being charged above our $200 deposit. Amongst the list of reasons the one I find most ridiculous is the charge for $160 to repaint the entire apartment. My roommates and I did not do anything to the walls besides put up pictures which is normal apartment living. My only guess is that they are trying to put those charges off on us for the paint on the walls from the door replacement process and what the Electrician stated above previously did. When we called to complain management also tried to tell us that they want to charge us to replace the carpet (even though they already sent us the final invoice.) Reason being is because of the dog hair. I vacuumed 2-3 times per week and my dog never once eliminated on the carpet. So unless you have a hairless pet I would not consider this to be a "pet friendly" complex. Unless you are okay with being charged a full carpet replacement. Last contact we have had is with Rosa a few days ago. Rosa argued for almost an hour on the phone with my and there was no resolution. Rosa gave us the number to her Manager Jennifer and we have yet gotten a response.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Holly

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