Today I took my Mom to Johnston's Automotive with her 2008 Toyota Corolla; as she was had concerns with a loud rattling noise. The gentleman that assisted us was extremely helpful, he was able to put her car up on the lift immediately to diagnose the issue. It turns out the heat shield underneath had become loose causing the noise she had been hearing.
He was able to have the issue remedied in under 5 minutes and was nice enough to do all of this at no charge. My Mom was so impressed with the service that she received, she will be returning for all future scheduled maintenance and repairs.
Thank you so much for your help and kindness today, you really made my Mom's day!
Side note: We attempted to go into Meineke on Osborn prior to our visit to Johnston's Automotive. Not only was their absolutely no parking, everyone was too busy to acknowledge us never-mind diagnose the issue.