I've been taking my two shih tzu here for a while. There's always a change in staff it seems or new faces when I go. Two older ladies assisted me when I dropped them off today. I take my dogs here because it's convenient (usually can get next day service) and quite frankly I'm too busy to look for a new spot but since I moved I might just look for a new groomer.
The customer service here is definitely a 1/5. Their attitude towards the customers and unnecessary remarks aren't worth the 30+ miles I drove to have my dogs groomed. One my dogs has choppy patches over her face. I was disappointed with their cuts. Mind you I attempted to show them a picture of the previous cut they did and one lady stated, "that doesnt do us any good". In addition, they usually have a nice pleasant smell to them but unfortunately that wasn't the case today.
I wanted to believe that they were worth the drive, time and money but they really weren't. 3 out of 5 is average and average is what you'll get!