They have the best customer service for all the tech repair place I have visited so far (which are many). I called them in distress after I shortly waterdamaged my expensive laptop that would cost me almost a thousand to replace if I had brought it to the brand name store. However, they were really nice to me and explain the situation clearly with the intent to help and make me feel less stress. The free diagnosis is the best part of it, I didn't have to think a lot before bring it there.