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| - I purchased a Groupon for this establishment and I will admit as someone who is a colonic veteran, I don't think I will ever do that again. I didn't like my first experience with another Groupon colonic purchase. So when this went wrong, I knew it was time to cut my losses and fork over my pennies for a quality experience. Now let me preface this by saying, I understand as a new business, problems can occur, "growing pains" so to speak, but how do you expect your business to expand with grave errors? In addition, I never actually had the colonic procedure done. Read below to see why.
Problem 1: Their phone system is out of the dark ages. No one actually ever picks up the phone. You have to leave a message and wait for them to call you back. Now this can be days...So when I actually did get a call back, of course that was at 8am (when I was knocked out) so I had to play phone tag again.
Problem 2: So after finally setting up my appointment for a week and a half from the date of the call, I was given NO instructions on how to prepare for the colonic. Just "No food on the day of the colonic, but water is fine". I have been getting colonics for YEARS. Every time I am given information, even if they know I have had colonics in the past. My friends who visited the establishment weeks before me asked ME how to prepare!
Problem 3: The day of I called to ask for directions because my GPS kept taking me to different addresses. I thought the answering service and receptionist said 7th avenue instead of southern (weird huh?). My error (I haven't even been living here a year yet), but a modern calling system or emergency number would be helpful in instances such as these. I called twice with a half hour space in between. Their answering service clearly states someone will get back to you within 30 minutes. No one EVER called me back that day.
Problem 4: They told me on the phone and in the message that they had recently moved so I decide to go to the old address to see if I can find out any other contact info. The note on the door lists their new address which was right across the street. Good job on that! I get there and it's CLOSED. Now mind you, by this time it's an hour after the time of my appointment. I knocked on the door for several minutes, even on the door that has a sign on it. I looked thru the windows: lights were off and boxes littered the floor. Now in their defense, one could say, they could have interpreted my getting lost as a "no-show" , but this is when they could have called me like any other business when a client doesn't show up (keep i mind that there are two messages on record). But I knew this meant they were never there to begin with!
So last night I received a call from the manager (4 days later). She lets me know that their phone system crashed right around the time I was calling. I won't judge the truthfulness in her statement, because honestly it doesn't matter. She apologized and offered to extend the date of my Groupon since it had now expired. She also stated that she would call those that were on staff that day to see why the doors would have been locked. It could have been a family emergency (which I pray it wasn't). Thanks but no thanks. And thus this ends my pseudo-relationship with this business. In my heart, I know I dodged a bullet.
If you are looking for convenience and professionalism, this is not the place. I hope my friend Monet T. adds her review, so you can hear about her actual experience which she says was fine. As for me, I'll pay my normal colonic prices because I value my body and my health. It's worth more than a Groupon deal (which was refunded by the way). Thanks Groupon!
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