I called in and made an appointment even though they take walk ins. I just really hate waiting. As soon as I picked out a polish, my technician was waiting for me. The massage chair (which, in reference to another review, they did install more) was phenomenal and the hot stones were great. The polish was done beautifully and, after my manicure and pedicure was done, she waxed my eyebrows really quickly. Great shape on the brow, couldn't be happier. There was a nice set up for the drying, both toes and fingers at the same time. A quick set spray and a shoulder massage made the dry time pass extremely quickly. Will definitely be returning!