My 2 star rating is considering that this is a 5 star hotel and should be held to high standards. There are many amazing things about the hotel, the grounds are amazing and the staff is good. A few issues:
1) While at the pool for over 3 hours I was never approached by the wait staff. There was a girl walking around but she avoided me completely.
2) The parking garage looks like and smells like a dump. A 5 star hotel should keep up all areas where guest view. They store old furnishings down there and there is a bad sewage smell.
3) They charge 20 dollars to park your car. This just seems like greed considering you are already paying upwards of 500 for the room, 30 resort fee not to mention room service, t-cooks spa, do you really need an additional 20 to park your car in a smelly garage?
Fix these issues and I will up my rating.